F.A.Q.

 

Q: Can I cancel my order?

A: Orders may be canceled within 4 hours of purchase. After that window, orders enter processing and cannot be canceled or modified.

 

Q: Do you offer refunds?

A: All sales are final. Refunds are only issued if an incorrect item was sent by our team.

Q: How long does shipping take?

A: Orders are processed within 2–4 business days. Delivery typically takes 2–5 business days after shipment.

 

Q: What if I ordered the wrong size?

A: We are unable to accommodate exchanges due to sizing errors. Please review the size chart before purchasing.

 

Q: Do you have any contact information if I have a question regarding a product or order/package?

A: Yes, you may contact us TheBigOneHelp@gmail.com, shoot us a DM on Instagram @TheBig1Brand or send a text to (469) 275-2980 . Please be mindful of the waiting period 1-3 days when waiting for a response.

 

Any further questions that were not answered can be answered at our business email/phone number posted on this page above.